Shipping Policy – Geroo Life
Thank you for shopping with Geroo Life! We take great care in packing and dispatching every order to ensure your crystals reach you safely and on time.

1. Order Processing & Shipping Time
🕒 Processing Time
Orders are typically packed and dispatched within 24 hours of confirmation (excluding Sundays and public holidays).

📦 Estimated Delivery Timelines
✔ Metro Cities: 3–5 business days
✔ Other Locations: 5–7 business days
✔ Remote Areas: Up to 10 days, depending on logistics coverage

Delivery timelines may vary slightly based on your location and courier partner availability.

2. Shipping Partners & Tracking
We use Shiprocket for streamlined deliveries through trusted logistics providers across India.

📍 Tracking Information
Once your order is dispatched, you’ll receive a tracking link via email or WhatsApp so you can monitor the delivery status in real time.

3. Shipping Charges
Shipping charges (if any) are clearly displayed at checkout.

Free Shipping may apply to orders above a certain value during promotional offers or festive seasons.

4. Delivery Delays
While we aim for prompt delivery, factors like weather, festive rush, or courier delays may occasionally impact timelines. We appreciate your understanding and patience in such situations.

5. Address Accuracy & Failed Deliveries
To ensure smooth delivery:

✔ Double-check your shipping address and contact details before placing the order.
✔ If a package is returned due to an incorrect address or failed delivery attempts, re-shipping charges may apply.

6. Damaged or Missing Parcels
We pack every product with care. Still, if you encounter:

✅ Damaged Package: Please record a video while opening the parcel and contact us within 24 hours.
✅ Missing Item: Report the issue within 24 hours of receiving your order for quick resolution.

📩 Support Contact:
📧 Email: geroolife@gmail.com
📞 Call/WhatsApp: +91 884 939 7123

7. International Shipping
🌍 Currently, we do not offer international shipping, but we are working on expanding our reach. Stay connected with us for updates.

✨ Thank you for choosing Geroo Life. We are dedicated to offering genuine, thoughtfully selected crystals and handcrafted accessories with care, quality, and transparency.