Refund and Return Policy – Geroolife

At Geroolife, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy below.

1. Returns

We accept returns under the following conditions:

• Items must be returned within 7 days of delivery.

• Products must be unused, unopened, and in their original packaging.

• For hygiene and safety reasons, we do not accept returns of opened or used products.

To initiate a return, please contact our support team at geroolife@gmail.com or Contact Us with your order number and reason for return. Our team will guide you through the process.

2. Refunds

Once we receive your returned item and inspect it, we will notify you via email. If the refunds is approved:

• A refund will be processed and amount will be credited to your original method of payment within 5–7 business days.

• Shipping charges (if any) are non-refundable.

Note: Refunds are only applicable on products returned in their original condition.

3. Damaged or Incorrect Items

If you receive a damaged or wrong product:

• Please notify us within 48 hours of delivery with clear photos of the product and packaging.

• We will exchange the product at no extra cost or provide a full refund based on your preference.

• Item must be in original condition with tag attech
• allow us 7 working days deliver at exchenge item.
• Exchanges are accepted within 7 days of delivery

4. Non-returnable Items

The following items are not eligible for return or refund:

• Used or opened products.

• Items returned without original packaging.

• Products purchased during sales or promotions (unless damaged or incorrect).

5. Exchange policy

• Exchanges are accepted within 7 days of delivery

• Products must be in original condition with tags attached.

• Allow us 7 working days to deliver the exchange item

6. Cancellations

Orders can be cancelled before they are shipped. If you wish to cancel, contact us as soon as possible. Once shipped, cancellations are not possible — you’ll need to initiate a return after receiving the order.

For any questions or concerns, feel free to reach out to us at geroolife@gmail.com. We’re here to ensure you have a smooth and satisfactory shopping experience.